Accessibility Policy

Landings of Willow Creek Golf Course is committed to excellence in serving ALL customers.

ASSISTIVE DEVICES:

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

COMMUNICATION:

We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS:

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Regular pricing will apply to the support person for any services they use at Landings of Willow Creek Golf Course. Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Landings of Willow Creek Golf Course will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the entrance to the clubhouse. We will notify customers of this through a notice posted on our premises and on our website.

TRAINING FOR STAFF:

Landings of Willow Creek Golf Course will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. All employees of Landings will be trained. This training will be provided to staff during the staff training and orientation. Training will include: An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Landings of Willow Creek Golf Course’s plan related to the customer service standard.

  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Landings of Willow Creek Golf Course’s goods and services
  • Staff will also be trained when changes are made to our plan.

FEEDBACK PROCESS:

Customers who wish to provide feedback on the way Landings of Willow Creek Golf Course provides goods and services to people with disabilities can speak with a manager, email landingsofwillowcreekgolf.com or leave a note in the suggestion box. All feedback will be directed to a Manager. Customers can expect to hear back in 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures. Modifications to this or other policies: Any policy of Landings of Willow Creek Golf Course that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Privacy Policy

At Landings of Willow Creek Golf Club, we stress the importance of privacy and are committed to earning the trust of our guests and customers by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions should be directed, and the means by which to communicate with that person.

In this policy, “Landings” means Landings of Willow Creek Golf Course. and its affiliated companies, as they may exist from time to time.

In this policy, personal information means information about you that is personally identifiable like your name, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preference and usage, when such information is supplied to or recorded by Landings of Willow Creek Golf Club in the course of transacting business with an individual.

HOW YOU MAY PROVIDE US WITH YOUR PERSONAL INFORMATION

  • By making a reservation or by using Landings of Willow Creek Golf Club services.
  • By registering with Landings of Willow Creek’s Club Membership
  • By providing it to us in communications regarding service delivery such as comment cards.
  • By providing the information to us by participating in a marketing initiative.
  • By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using Landings of Willow Creek Golf Club services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-into the proshop.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Landings of Willow Creek Golf Club may use the information you provide to send you offers and information about Landigns of Willow Creek Golf Club services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Landings of Willow Creek Golf Club which will manage the distribution.

If you do not wish to receive such offers and information, you may unsubscribe or opt-out by sending an email toproshop@landingsofwillowcreekgolf.com using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

REGISTERING WITH LANDINGS OF WILLOW CREEK GOLF CLUB MEMBERSHIP

As a friend of Landings of Willow Creek, you have the opportunity to belong to its Club Membership. Because the programs are designed to deliver a higher degree of personalization of service, additional personal information will be required. Membership is voluntary. By choosing to join you have consented to the supply of and use of the personal information.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject Operations and operations personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

LANDINGS OF WILLOW CREEK GOLF CLUB OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS

To sign up for this service we require you to provide us with your e-mail address, first name, last name, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

BY VISITING OUR WEBSITE

Our website does not collect personally identifiable information from your computer when you browse it and pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address or any other personally identifiable information. When you a request a page from our site, our servers log the information provided in the HTTP request hitter including the IP number, time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the request header information in order to make our website function correctly and provide you the functionality that you see on our website. We also use this information to better understand how visitors use our website and how we can better tailor our website, its contents and functionality to meet your needs.

WHY WE COLLECT PERSONAL INFORMATION

  • To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
  • To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better.
  • For example, we may record your preference for type of room.
  • To develop, enhance market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
  • To manage and develop our business and operations. For example, we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
  • To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

  • Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
  • Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Landings of Willow Creek Golf Club it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guests personal information by Landings of Willow Creek Golf Club to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

PRINCIPLES

  • Landings of Willow Creek golf Club will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
  • Landings of Willow Creek Golf Club will protect your personal information with appropriate security safeguards.
  • Landings of Willow Creek Golf Club will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  • Landings of Willow Creek Golf Club will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  • Landings of Willow Creek Golf Club will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at proshop@landingsofwillowcreekgolf.com or if you prefer, by writing us at: 424 Penetanguishene Rd. Barrie ON L4M O2H

Legal Disclaimer

All material found in the pages of this Website is protected under the copyright laws of Canada, the United States and of other countries. Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this website may constitute trade-names, trademarks or service marks of Landings of Willow Creek Golf Club Course. (“Landings of Willow Creek”). The display of trademarks, trade names or service marks on pages at this Website does not imply that a license of any kind has been granted to anyone else.

You are free to download the material posted on this Website for non-commercial purposes, to store it temporarily on a single computer, and to print it solely for your own personal purposes. You agree that you do not acquire any ownership rights in any downloaded content. You may not distribute copies of the material for any purpose or ‘frame’ it in any site you create or operate. You agree to abide by all copyright notices, information and restrictions contained in any content on this Website.

Any unauthorized downloading, transmission, republication or other copying or modification of material posted on this Website, including trademarks, trade names and service marks, may violate federal, common or civil law trademark law and copyright law, and may result in legal action.
Landings of Willow Creek Reserves the right to take legal action against any unauthorized use of the trade-names, trademarks and images of Landings Golf Course and its affiliates found on this website.

DISCLAIMER OF WARRANTIES

Landings of Willow Creek has compiled the information on this website for the use of guests, prospective guests and golfers. The information, material and software algorithms contained in this website or which may be downloaded from this website, including text, graphics and hyperlinks, are provided ‘as is’ and ‘as available’.

The information and material contained in this website are believed to be accurate and complete at the time of their posting. Although Landings of Willow Creek attempts to ensure that all information and material remain current and accurate, they are subject to change without notice and Landings of Willow Creek does not warrant their accuracy, completeness and currency at all times.

In addition, Landings of Willow Creek Golf Club does not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaims liability for errors or omissions in any software algorithms.

No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchant-ability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

EXCLUSION OF LIABILITY

In no event will Landings of Willow Creek be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Landings of Willow Creek is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by Landings of Willow Creek Golf Club.

LINKS TO THIRD PARTY WEBSITES

Landings of Willow Creek does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Landings of Willow Creek provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Landings of Willow Creek of the linked website or any information contained in it.

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